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Terms and Conditions for GHEZLAN.AE
1. Introduction
“GHEZLAN EQUESTRIAN EQUIPMENT L.L.C” maintains the https://ghezlan.ae/ Website (“Site”).
Welcome to Ghezlan (“Ghezlan”). These Terms and Conditions (the “Terms”) govern your use of our website, and the purchase of products advertised on it. By accessing our website and/or making a purchase, you agree to comply with these Terms.
2. Product Use and Availability
- The veterinary products and medicines available on our website are registered with the UAE Ministry of Climate Change and Environment and are intended for lawful use only.
- Product availability may vary, and Ghezlan reserves the right to modify or discontinue any product at any time without prior notice.
3. Pricing and Payment
- All prices listed on our website are in AED and inclusive of applicable taxes unless otherwise noted.
- Transactions are processed through secure payment gateways. No payment card information is stored on our servers.
- Visa or MasterCard debit and credit cards in AED will be accepted for payment.
- The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
- Cardholder must retain a copy of transaction records and https://ghezlan.ae/ policies and rules.
4. Eligibility
- You must be at least 18 years old to use our services.
- By placing an order, you represent that you are of legal age to enter a binding contract.
- User is responsible for maintaining the confidentiality of his account.
5. Product Information
- We strive to provide accurate product descriptions, images, and pricing.
- However, we do not warrant that all information is error-free. In the event of an error, we reserve the right to correct it or cancel the order.
6. Ordering and Payment
- Orders are subject to our acceptance and product availability.
- Orders can be placed directly through our website.
- Payments must be made upon ordering using acceptable payment methods.
- Prices are subject to change without notice.
Payment Confirmation
Once the payment is made, the confirmation notice will be sent to the customer via email within 24 hours of receipt.
7. Shipping and Delivery
- We aim to process and ship orders promptly. Delivery times may vary based on location and availability.
- All shipping charges will be displayed at checkout.
8. Cancellation Policy
Customers may request to cancel their order within twenty-four (24) hours of placing the order, provided that the order has not already been processed or dispatched.
Once an order has been processed or dispatched, it cannot be cancelled and will instead be subject to our Return and Refund Policy.
Approved refunds will be made back to the payment method used initially by the customer. Ghezlan will process approved refunds within seven (7) calendar days. Please allow up to forty-five (45) days for the refund transfer to be completed, depending on the issuing bank or payment provider.
9. Return and Refund Policy
Returns must be initiated within two (2) calendar days from the date of delivery or receipt, subject to the following conditions:
- Products must be unopened and in their original packaging to qualify for a return.
- Refunds will be issued upon successful inspection of returned items.
10. Disclaimer of Liability
- Our products are intended for veterinary use only. Always consult with a veterinarian before using any product.
- We are not liable for any damages resulting from the use or misuse of our products.
11. Sanctioned Countries
- We will not trade with or provide any services to OFAC and sanctioned countries.
12. Intellectual Property
- All content on our website, including text, graphics, logos, and images, is the property of Ghezlan, its suppliers, and associated brands.
- This content is protected by copyright and other intellectual property laws.
13. Privacy Policy
- Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
14. Changes to Terms
- We reserve the right to modify these Terms at any time.
- Any changes will be communicated via email or through an announcement on our website.
15. Governing Law
- Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
16. Contact Information
- For any questions regarding these Terms, please contact us at: