Frequently Asked Questions (FAQ)
1. Do I need an account to shop with Ghezlan?
No, you can purchase as a guest every time you use the website. However, you will need to manually insert your details each time.
You can register either now or at the checkout stage.
2.How do I create an account?
- Click here and fill out your details.
- Alternatively, go to the homepage, click Login/Register, and complete the registration form.
3. How do I place an order?
Placing an order is simple:
- Visit our website.
- Browse the available products by category.
- Add the desired items to your cart.
- Proceed to checkout and complete payment.
4. Can I consult a veterinary doctor through the platform?
Yes! Our platform allows you to consult directly with our veterinary doctors for professional advice and support.
How to book a consultation appointment:
- Click on the Consult a Doctor tab.
- Select a doctor from the list.
- Choose your preferred appointment time.
- A link will be shared with you for the consultation call.
5. How long does delivery take?
We ensure delivery within 72 hours from the time of order confirmation.
6. Which areas do you deliver to?
Our services are available across the UAE. Please check the delivery details at checkout for specific locations.
7. Are there any additional delivery charges?
Delivery charges depend on your location and order size. Full details will be provided during checkout.
8. What payment methods are accepted?
We accept a variety of payment methods, including:
- Credit/Debit Cards
- Tabby
9. What is your return/refund policy?
You can view our full return/refund policy by clicking here.
10. How can I contact customer support?
For assistance, you can:
- Call us at 04 4569376.
- Email us at info@ghezlan.ae.