1. Return of Items
. Non-Refundable Delivery Charges: Delivery charges are non-refundable under all circumstances.
. Return Options:
. Customers may choose to return items either by physically visiting our store or by using Aramex services.
. Please note that return shipping charges via Aramex will be the responsibility of the customer.
2. Special Storage Items
. Non-Returnable Items:
. Products that require special storage conditions (e.g., vaccines, temperature-sensitive medicines) are not eligible for return after delivery.
. Customers are advised to carefully inspect these items upon delivery. If there are any issues, the customer can refuse to accept the delivery on the spot.
3. Regular Products
. Return Eligibility :
. Regular products (e.g., supplements, devices, and non-special storage items) can be returned within 2 days of delivery.
. tems must be in their original condition, unopened, unused, and with intact packaging.
. Inspection and Approval :
. Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
4. Refunds
. Refunds will be processed within 7 business days after the returned item has been approved.
. Refunds will be issued to the original method of payment.